Frequently Asked Questions
Everything you need to know about our premium home and beverage solutions.
How long will my Thermos keep beverages hot or cold?
Performance varies by model, but our vacuum insulation technology typically keeps liquids hot for up to 12 hours and cold for up to 24 hours. Please refer to the specific product page for exact thermal ratings.
Are your products BPA-free and food-safe?
Yes, all our products are manufactured using high-quality, BPA-free materials and food-grade stainless steel to ensure your drinks and meals remain safe and untainted.
What is your return policy for home goods?
We offer a 30-day return policy for all unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I put my Thermos flask in the dishwasher?
While some models are top-rack dishwasher safe, we generally recommend hand washing with warm, soapy water to preserve the vacuum seal and the exterior finish of your product.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of the order.
Is there a warranty on your products?
Yes, we provide a limited 5-year warranty against manufacturing defects and thermal performance issues. This does not cover damage caused by misuse, accidental drops, or normal wear and tear.